Our Policies

All That Glitters

All That Glitters has developed its layaway policy, stone replacement guarantee, refund and trade-up policies with our customer in mind.

Layaway Policy

All merchandise on our sales floor is available for layaway!

No up-front charges to use our layaway program.

The price of the merchandise will determine the duration of the layaway. There is a minimum deposit of 10% of the cost of the merchandise. The remaining amount due will be broken down into 30-day payments as follows:

• Up to 30 days for merchandise $10 - $100
• Up to 90 days for merchandise $101 - $300
• Up to 180 days for merchandise $301 +

Minimum payment due every 30 days.

Layaway may be canceled at any time at the customer’s request. There will be a 10% or $10.00 (whichever is larger) restocking fee deducted from the payments. Any remaining payments will be applied as an in-store credit good for 6 months from cancellation date.

Layaway will be forfeited for non-payment. There will be a 10% or $10.00 (whichever is larger) restocking fee deducted from the payment. Any remaining payments will be applied as in-store credit good for 6 months from forfeit date.

Smart Financial Layaway Policy effective July 1, 2022

Stone Replacement Guarantee

• Subject to 6-month in-house inspection
• The customer is responsible for completing all maintenance suggested by All That Glitters at the time of inspection. All That Glitters Stone Replacement Guarantee is not in effect if the customer chooses not to maintain the jewelry.
• Customer’s receipt must be presented at each inspection.
• This policy guarantees loss of stones due to normal wear and does not cover abuse of jewelry (ie: banging of jewelry against hard surfaces).

Refund Policy

Protect your investment with a SMART Plan. The cost is 10% of your purchase price. Benefits include:

• 100% trade-up value.
• A guaranteed loan for 50% of the purchase price for 6 months on GM and up to 1 year on jewelry or firearms.
• The SMART Plan covers returns or exchanges up to 6 months for GM and up to 1 year for jewelry or firearms.
• If you want to return or exchange the item using the SMART Plan, it must be in the same condition as when it was purchased.
• If your item becomes defective, it may be returned.
• If you choose to decline the SMART Plan there is a 1 business day return policy.
• No cash refunds and refunds are issued as store credit.
• Store credit is good for 6 months.

Privacy Policy

All That Glitters collects customer information to improve your overall shopping experience with us. We respect your privacy and are committed to maintaining and using this information responsibly.

We collect nonpublic personal information about you as a consumer, customer or former customer from the following sources:

• Information we receive from you on our loan contracts, buy forms, sales documents or other forms.
• Information about your transactions with us, our affiliates or others.

We do not disclose any non-public information about our customers or former customers to anyone, except to our affiliates and as permitted by law. We do not give out information over the phone to anyone including you. You must appear in person and present a valid ID for us to look up your account information.

We restrict access to nonpublic personal information about you to those employees who need that information to provide products or services to you, and maintain safeguards that restrict access to your nonpublic personal information.

Policy Changes and Questions

All That Glitters may update our privacy policy from time to time and use of the information we collect is now subject to the privacy policy in effect at the time of use. If you have any questions or concerns regarding our privacy policy, please contact us.